LG ordered to compensate two Australian consumers due to OLED TV burn-in

A Federal Court in Australia ordered LG Electronics to pay a fine of $160,000 AUD to two consumers after LG refused to repair, replace or refund OLED TVs that exhibited burn in after less than a year of use.

Under the Australian law, consumers who purchased faulty products are entitled to a repair, refund or replacement - even if the warranty does not apply or has come to an end. The two OLED TVs were bought in 2013.

Burn-in has been an issue with LG's OLED TVs since 2013 when it first launched these products. In 2018 LG had to replace some OLED TVs in Korea's Incheon airport with LCDs after the OLEDs developed serious burn-in issues, and later in 2018 Rtings.com performed some tests that showed serious burn-in in LG's OLED TVs after only 4,000 hours of use.

I have an OLED TV since 2016 (LG's OLEDB6) and the TV still works perfectly without any burn-in. UK-based HDTVTest recently performed a 3,700 hour test that shows that burn-in can be avoided if you vary the content displayed in the TV, which makes sense. Click here for an in-depth explanation on OLED burn-in.

Posted: Sep 06,2019 by Ron Mertens