As the Order Fulfillment/Operations Manager for US Micro Products, you will be responsible for representing their customers throughout the order fulfillment process. This will include order placement, fulfillment, customer service, logistics, shipping, quality control, and RMAs.
You will be responsible for interfacing with the purchasing office in Taiwan on a regular basis in order to ensure that all customers orders are properly sourced, fulfilled, and shipped on time and without issue.
You will also be responsible for managing a team of customer service representatives, ecommerce professionals, and the USMP small order team to ensure that the order fulfillment process runs smoothly and efficiently.
You will work from the company headquarters in Austin, Texas and; although travel will be very minimal, you will be expected to make phone calls to the office in Taiwan during non-traditional working hours.